ProSnapHomes.com – Terms of Service
Effective Date: January 1, 2025
Welcome to ProSnapHomes.com (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our real estate photography services and website. By booking a session, making a payment, or using our services in any capacity, you agree to these Terms. If you do not agree, please refrain from using our services.
1. Booking and Payment
a. All real estate photography sessions must be scheduled through our website at https://prosnaphomes.com.
b. If the customer is unable to place an order online or prefers to pay via Zelle, PayPal, or Cash App, please contact us directly at prosnaphomes@gmail.com. The same Terms of Service will apply to all direct orders, and applicable taxes will be included in the final price.
c. Full payment is required at the time of booking unless otherwise agreed upon in writing.
d. We accept various payment methods, as specified on our website. Pricing is based on the selected service package and may vary by property size and location.
2. Cancellations and Rescheduling
a. Cancellations made before 6:00 PM on the day prior to the scheduled shoot are eligible for a full refund or rescheduling.
b. Cancellations made after 6:00 PM on the day before the scheduled session are non-refundable.
c. Rescheduling requests must be made at least 24 hours before the original appointment and are subject to availability.
3. Photo Delivery
a. ProSnapHomes.com guarantees standard photo delivery within 24 hours of the completed photography session.
b. Rush delivery is available for an additional fee and ensures same-day delivery.
c. Photos are delivered via digital download link or private client portal.
4. Photo Usage and Rights
a. ProSnapHomes.com retains full copyright ownership of all images taken during any session.
b. Clients are granted a limited, non-exclusive, non-transferable license to use the images solely for the marketing and promotion of the photographed property.
c. Clients may use the images on MLS listings, real estate websites, personal or business social media, and print materials.
d. Clients may not alter, resell, or redistribute images without written permission.
e. We reserve the right to use any image for portfolio, marketing, and promotional purposes, including on our website and social media channels. Property addresses will not be disclosed.
5. Travel Fees
a. A $25 to $50 travel fee applies to properties located outside of San Antonio, Texas, depending on the zip code. Please refer to our service map for additional information: https://prosnaphomes.com/contact/.
The travel fee may be subject to change depending on the location.
b. This fee will be automatically added to the final invoice.
6. Property Preparation
a. Clients are responsible for preparing the property prior to the scheduled session. This includes cleaning, staging, decluttering, and ensuring pets and people are out of frame.
b. The photographer will wait up to 20 minutes if the property is not ready at the scheduled time.
c. If the property remains unprepared after 20 minutes, the photographer may leave. A 20% cancellation fee will apply.
d. The photographer is not responsible for cleaning, staging, or moving objects.
7. Service Package Adjustments
a. If a client selects a service package that does not match the property’s actual square footage or features, ProSnapHomes.com reserves the right to automatically upgrade the package and bill the client for the difference.
b. The client will be notified of any package adjustment.
8. Client Responsibilities
a. Clients must provide accurate contact information and property access instructions.
b. All pets must be secured, and valuable or sensitive items should be removed from view.
c. Clients assume full responsibility for the condition and safety of the property before, during, and after the session.
d. ProSnapHomes.com and its photographers are not liable for any personal injury, property damage, or loss that may occur during the session.
9. Privacy and Confidentiality
a. We respect the privacy of our clients and the properties photographed.
b. No personal or sensitive information, such as full property addresses, will be shared publicly without consent.
c. We do not sell or share client contact details with third parties.
10. Limitation of Liability
a. ProSnapHomes.com is not liable for indirect, incidental, or consequential damages resulting from service use, delays, technical errors, or third-party actions.
b. Our total liability under any circumstance is limited to the amount paid by the client for the specific service in question.
c. ProSnapHomes.com does not guarantee increased property sales or marketing outcomes from image use.
11. Indemnification
Clients agree to indemnify and hold harmless ProSnapHomes.com, its employees, and contractors from any claims, damages, or legal fees arising from the use of our services or breach of these Terms.
12. Force Majeure
We are not responsible for delays or failure to perform due to events beyond our control, including but not limited to extreme weather, equipment failure, illness, or natural disasters.
13. Changes to Terms
ProSnapHomes.com reserves the right to update or revise these Terms at any time. Clients will be notified of significant changes. Continued use of our services constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the appropriate courts of Bexar County, Texas.
15. Contact Us
If you have any questions or concerns regarding these Terms, please contact us:
Email: prosnaphomes@gmail.com
Website: https://prosnaphomes.com